There are also many other useful call tools within the Multifamily Clients software. The Manual Call Event tool is a function that essentially allows your call to be on queue, so that when an assigned user logs in, they can see their call list as well as utilize the call function to call through the list. Manual calls can be implemented as steps in a campaign as well in order to tell a team member to call a certain lead at a certain step.

You can also make calls directly through the software. No one likes to give out their personal phone number. Well, Multifamily Clients allows you to disguise your number, and not even use your phone at all! Using your computer Software as a “softphone” for outbound calls is an excellent way to communicate with leads for one-time calls or for calling through lists. You can just choose the phone number you want to call numbers that you have set up in settings. Simply type in the phone number you want to call, and click call. To do this, you need to have your speaker on with your microphone so you can hear them and communicate.

Another important feature is call recording. If your call recording option is on mode, you can listen and track your calls in the Conversations section for each lead/customer. You may want to record calls to be able to re-listen to them for quality assurance, or to remember what you discussed previously. To ensure you have call recording enabled, Go to Contacts and choose the contact you wish to listen to a recorded call with.